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What is your turnaround time?
Our turnaround time depends on the size of the job and the services provided. For small conversion jobs (less than 20 items) we usually ship the completed project within 7-10 business days. If rush service is requested, we will prioritize your order. Please check with us for a specific turnaround for your job.
Please note that AVRESTORE will endeavor to meet its delivery dates, but accepts no liability for late delivery for any reason. The customer is not entitled to cancel the order by reason of late delivery.
What type of damage is most seen on magnetic tapes?
Old magnetic media can show the following types of damage:
  1. mechanical damage of the tape (stretching, loss of tensile strength, etc.)
  2. cassette damage
  3. loss of binder hydration
  4. chemically induced damage
  5. mold
  6. magnetic field deterioration
  7. splices older than 10 years dry out and must be replaced
  8. missing leaders
Can you directly convert all content of a foreign DVD?
DVD is not a linear recording like the videotape. It involves many digital files. It cannot be converted instantly from one system to another. A direct transfer will only convert the video content. If there are subtitles you must ask us to turn it on during the conversion. We can also re-create all assets that compose the original DVD and re-author it in NTSC. This process will take as much time as the initial project in PAL and is probably cost effective only when the owner's intent is to mass duplicate the NTSC DVD for distribution in the US market.
Can I make my own copies from a tape, DVD or Audio CD made by your company?
Yes. We do not add copy guard to our media, unless expressly requested by our client for a large replication job. However you may consider ordering our media duplication services for the following reasons:
  1. We custom order our optical media to be compatible with most stand-alone DVD and CD players and to have a long life span. The inexpensive data DVDs or CDs sold in office stores are not recommended for DVD movie or Audio CD.
  2. We use ISO certified, accurate duplicators and commercial duplication software for maximum quality and playability of the copy.
  3. We use a commercial thermal printer or screen printing to print the disk label direct on the disk surface. Applied labels are known to add weight to the disk and cause damage to the CD/DVD players. Low cost color inkjet printers will create a fuzzy label which smears in contact with humidity.

Does AVRestore offer volume discounts?
Yes. We offer volume discounts for as little as 5 combined items. Please check our discounts page for details.
Do you return the original media?
We always return the original tapes and other media, unless the client asks us to keep the originals in storage for further use (subject to storage charges).
How much video can you put on one DVD?
We can record up to 2 hours of video on a standard DVD-R.
Can you convert my analog videotape to a digital format, so I can edit with my computer?
We can convert the video and audio to most consumer and professional digital video formats. Most consumer editing software accepts DV video. For video professionals we can capture the video in any format suitable to their workflow.
Because of the large size of the video files, the client must provide removable media such as an external hard drive.
Can I copy the video files from a DVD or Bluray Disc to my computer?
No. A Video DVD is composed from several different files that work together. Audio and video material is recorded in separate files. For computer use we offer other formats delivered on USB drives.
What is the difference between MPEG-4 and DV for editing
MPEG-4 is a compressed format optimized for distribution. It is small in size so it may be downloaded quickly. Editing video codecs generate digital files that are much larger, designed for maximum quality.