HOW TO ORDER


Item 1

1. Gather your media

Gather your old tapes, pictures and film and sort it by type and size. If you want a custom title printed on the DVD, CD or Bluray disc, please label clearly each original (30 characters or less for each title). You may also number each original in the order you wish to be digitized.


Item 2

2. Fill out the order form

Print the pdf order form. You may fill it out on your computer, or write the information clearly using capital letters. Make sure you check all the output formats you want. Remember: the second and any subsequent format from the same source is half the price!



Item 3

3. Pack and ship your originals

Please ship the original media in a rigid cardboard box, with at least 1/2 inch of cushion between media and the box. Make sure the media does not shift inside the box. Mark the box clearly "FRAGILE" and "MAGNETIC MEDIA". Use any traceable courier service (UPS, FedEx, DHL, USPS) with delivery confirmation. Your media (except USB drives) qualifies for Media Mail service at very low cost. Different size boxes are available for free (for priority services) at the courier's office.

IMPORTANT: Do not forget to include the order form.



Item 4

4. We send you a quote

When your media arrives at AVRestore, we will send you an estimate via e-mail. You can then pay with credit / debit card or PayPal.

You may also send a check or money order by mail.


Item 4

5. We process and ship back your project

Once the estimate is paid, we proceed to convert your media. We safely pack your originals and the converted media and ship it using a trackable service. For your peace of mind, in the unlikely situation your media is damaged or lost, we keep a digital backup for 30 days. During this period of time, you may also call us for additional copies.